Introduction
Big Baller's Full Privacy Policy
Welcome to Big Baller — the Philippines' go-to online gaming platform for Bingo, PBA Betting, Color Game, Sabong, Fishing Games, and more. We know that reading a privacy policy isn't exactly the most exciting thing to do before you laro na, but it's one of the most important. So we've written this as clearly as we can, so you actually understand what happens with your information when you use our site.
This privacy policy applies to all visitors, registered members, and users of bigballer.click and any related services or platforms operated by Big Baller. By creating an account or using our site, you agree to the terms described here. If anything is unclear, our support team is always available to help — just email us at support@bigballer.click.
This Privacy Policy is written to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We are committed to protecting the privacy rights of every Kabayan who plays with us.
1. What Information We Collect
When you register and use Big Baller, we collect certain types of personal information. Here's a clear breakdown of what that includes:
- Account Information: Your full name, email address, date of birth, username, and password (stored in encrypted form).
- Contact Details: Your mobile number and home address in the Philippines, which may be required for identity verification and payment processing.
- Government ID: A valid government-issued ID (e.g., PhilSys, SSS, UMID, Passport, Driver's License) is required during the KYC (Know Your Customer) verification process.
- Financial Data: Your GCash number, Maya account, BDO/BPI/UnionBank account details, or Visa/Mastercard information used for deposits and withdrawals. We do not store full card numbers.
- Device and Technical Data: IP address, browser type, device model, operating system, and cookies used to maintain session security and improve platform performance.
- Usage Data: Game history, betting activity, session duration, and platform interactions — used to personalize your experience and detect fraudulent behavior.
- Communications: Messages or tickets you send through our customer support channels.
2. How We Use Your Information
Every piece of information we collect has a specific purpose. Here's how Big Baller uses your data:
- To create and manage your account, and verify your identity as required by Philippine gaming regulations.
- To process deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO/BPI/UnionBank online banking, and Visa/Mastercard.
- To deliver games, bonuses, promotions, and VIP Club benefits that match your preferences.
- To detect and prevent fraud, unauthorized account access, money laundering, and other illegal activities.
- To send important account notifications, security alerts, and — with your consent — promotional messages about new games or exclusive offers.
- To comply with legal obligations under Philippine law, including Anti-Money Laundering (AMLA) requirements and PAGCOR licensing conditions.
- To improve our platform's performance, fix bugs, and develop new features based on how players actually use Big Baller.
3. Legal Basis for Processing
Under the Data Privacy Act of 2012, we process your personal information based on the following lawful grounds:
- Contractual necessity: We need your data to fulfill the services you signed up for — running your account, processing payments, and delivering games.
- Consent: For marketing communications and optional cookies, we only process your data if you've given us clear, informed consent.
- Legal compliance: Certain data must be retained to comply with Philippine law, including AMLA regulations and licensing obligations with PAGCOR.
- Legitimate interests: To keep Big Baller secure, prevent fraud, and improve our platform — provided these interests don't override your rights.
4. Sharing Your Information
Big Baller does not sell your data. Period. However, we do share certain information with trusted partners when it's necessary to run our platform properly. These include:
- Payment Processors: GCash, Maya, GrabPay, Coins.ph, and our banking partners receive only the transaction data needed to complete payments — nothing more.
- KYC and Identity Verification Providers: Third-party providers that help us verify your identity as required by Philippine gaming regulations.
- Technology and Hosting Partners: Cloud infrastructure providers and software vendors who support our platform operations, all bound by strict data processing agreements.
- Regulatory and Law Enforcement Authorities: If required by Philippine law or by court order, we may disclose your information to relevant government bodies such as PAGCOR, AMLC, or the NPC.
- Group Companies: Where Big Baller operates under a group structure, internal sharing may occur for operational purposes, always under the same privacy standards.
All third parties we work with are required to handle your data in accordance with this privacy policy and applicable Philippine law.
5. Cookies and Tracking Technologies
Big Baller uses cookies and similar tracking technologies to make your experience on our site smoother and more personalized. Here's what we use:
- Essential Cookies: These are required for the site to function. They keep you logged in and make sure your session stays secure. You can't opt out of these.
- Analytics Cookies: These help us understand which pages are popular, where users drop off, and how to improve the platform. All data is anonymized.
- Preference Cookies: These remember your language settings, display preferences, and other choices so you don't have to set them every visit.
- Marketing Cookies: Only used if you've given consent, these help us show you relevant promotions on our platform. We don't use them for third-party advertising networks.
You can manage cookie preferences through your browser settings at any time. Note that disabling some cookies may affect how parts of the site work.
6. Data Retention
We keep your personal information only for as long as it's needed. Here's the general approach we follow:
- Active account data is retained for as long as your account remains open with Big Baller.
- After account closure, we retain necessary records for a minimum of five (5) years to comply with AMLA and PAGCOR regulatory requirements.
- Marketing preferences and consent records are kept for three (3) years or until you withdraw consent, whichever comes first.
- Technical logs and session data are typically retained for 90 days for security and debugging purposes.
Once the retention period expires, your data is securely and permanently deleted from our systems.
7. Your Rights Under Philippine Law
As a data subject under the Philippine Data Privacy Act, you have the following rights regarding your personal information held by Big Baller:
- Right to Be Informed: You have the right to know how your data is being collected, processed, and used.
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Correct: You can ask us to update or correct any inaccurate data in your profile.
- Right to Erasure: You can request deletion of your personal data, subject to legal retention requirements.
- Right to Object: You can object to the processing of your data for marketing purposes at any time.
- Right to Data Portability: You can request a structured copy of your personal data in a commonly used format.
- Right to Lodge a Complaint: If you believe your rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, email us at support@bigballer.click. We'll respond within 15 business days.
8. Security Measures
Protecting your data is something we take seriously at Big Baller. We implement both technical and organizational measures to keep your information safe:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
- Two-factor authentication (2FA) available for all accounts — highly recommended for all members.
- Regular security audits and penetration testing conducted by independent cybersecurity firms.
- Strict access controls — only authorized personnel with a legitimate need can access personal data.
- Secure, encrypted storage for all sensitive account and financial data.
- Real-time fraud detection and suspicious activity monitoring systems.
In the event of a data breach that affects your rights and freedoms, we will notify you and the NPC within 72 hours of becoming aware of it, as required by Philippine law.
9. Minor Protection
Big Baller strictly prohibits the registration and participation of persons under 21 years of age in any real-money gaming activity, in accordance with PAGCOR regulations. We do not knowingly collect or process personal information from minors. If we discover that a minor has registered, we will immediately close that account and delete all associated data. If you believe a minor may be using our platform, contact us right away at support@bigballer.click.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make significant changes, we'll notify you via email and post a clear notice on the site. The "Last Updated" date at the top of this page always reflects when the most recent revision was made. Continued use of Big Baller after changes are posted means you accept the updated policy.
11. Contact Our Data Protection Officer
If you have any questions, concerns, or requests about your privacy or this policy, you can reach our designated Data Protection Officer (DPO) through the following channel:
- Email: support@bigballer.click
- Subject Line: "Privacy Policy Inquiry" or "Data Subject Request"
We're committed to responding to all privacy-related inquiries promptly and thoroughly. Walang problemang hindi namin aayusin para sa inyong kapakanan.
